Returns & Exchanges
We want you to love your items, but if something isn’t quite right, we’re here to help.
What’s your return policy?
We accept returns for a full refund on most items within 30 days of your purchase. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I start a return?
To initiate a return, please visit our Returns Portal at rpgcritgear.com to submit your request. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What if my item is damaged or defective?
We do our best to ensure the quality of our products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Which items can’t be returned or exchanged?
Unfortunately, we cannot accept returns on sale items or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
What about exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long does it take to get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be automatically processed to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.