FAQs

ORDER INFORMATION

How can I check the status of my order?
You will receive a shipping confirmation email once your order has left our warehouse. This email will contain your tracking information and a link to follow its journey to you. You can also check your order status by logging into your account on rpgcritgear.com.

I need to make a change to my order! Can you help me?
We strive to process orders quickly for you. Once an order is placed, we are unable to modify the shipping address, add items, cancel items, or combine it with another order. If you need to return an item, please see our Return Policy below.

The item I want is sold out. Will it be restocked?
We do our best to restock popular items, but we cannot guarantee if or when a specific product will be available again. We recommend signing up for back-in-stock notifications on the product page for the items you have your eye on.

Do you have a catalog I can request?
We do not offer a printed catalog. Our entire product lineup is always available to view online at rpgcritgear.com.

SHIPPING

Where do you ship from?
We ship all of our packages from our fulfillment centers.

What are your shipping options and costs?
We offer a variety of shipping options at checkout. The cost is calculated based on the total weight of your items and the destination. You will see all available options and their costs before you finalize your purchase.

Do you ship internationally?
Yes, we ship to many countries around the world! Shipping costs and delivery times vary by destination. International customers are responsible for any applicable customs, duties, or taxes, which are not included in the product or shipping cost.

My order says delivered, but I don’t have it. What should I do?
First, please check around your property, with neighbors, or with anyone else at your residence who may have accepted the package. If you are in an apartment complex, check with the main office. If the package is still missing, please contact the shipping carrier directly with your tracking number for further assistance, as they will have the most detailed information about the delivery.

My package is showing delivered to the wrong address.
We are very sorry to hear that! Please contact the shipping carrier directly to initiate an investigation. If the carrier is unable to locate your package, please reach out to our support team for further assistance.

RETURN POLICY & DAMAGED ITEMS

What is your return policy?
We accept returns for a full refund on most items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Return shipping costs are the responsibility of the customer. All sale items and certain products are final sale and not eligible for return.

How do I start a return?
To initiate a return, please log into your account on rpgcritgear.com and navigate to your order history. Select the item(s) you wish to return and follow the provided instructions. You will receive a return confirmation email once the process is complete.

I received a damaged or defective item.
We apologize for the inconvenience! Please contact our support team within 7 days of receiving your order. Be sure to include your order number and photos clearly showing the damage or defect. We will be happy to assist you with a replacement or refund.

PRODUCT INFORMATION

How does your sizing run?
Sizing can vary between product lines. We recommend consulting the specific size chart located on each product page for the most accurate fit. Each chart provides detailed measurements to help you select the perfect size.

How should I care for my apparel?
To ensure the longevity of your garments, we recommend following the care instructions on the label inside each item. Generally, washing in cold water, turning the garment inside out, and tumble drying on low or hanging to dry will help preserve your gear.

Do you offer gift cards?
Yes! Digital gift cards are available for purchase on rpgcritgear.com. They are delivered via email and can be used towards any product on our site.

ACCOUNT & WEBSITE

How do I create an account?
You can create an account during the checkout process or by selecting “Create Account” on the login page. Having an account allows you to track your orders, save your preferences, and checkout faster in the future.

I forgot my password.
No problem! Simply click on the “Forgot your password?” link on the login page. Enter the email address associated with your account, and you will receive an email with a link to reset your password.

The website isn’t working correctly for me.
We’re sorry you’re experiencing technical difficulties. Please try refreshing the page, clearing your browser’s cache and cookies, or trying a different web browser. If the issue persists, feel free to contact our support team and let us know what steps you’ve already taken.

SUPPORT

How can I get more help?
For any other questions not covered in this FAQ, our dedicated support team is here to assist you. Please reach out to us through the support portal on rpgcritgear.com, and we will get back to you as soon as possible. Please note that response times may be longer during high-volume periods.